Bookings

* All bookings are subject to availability

All bookings require a 25% deposit to secure your cats stay, 50% for peak season

* Full payment must be made in advance or on arrival to the cattery. For long term boarding, an arrangement can be made, please enquire.

* The owner is responsible for providing accurate information regarding their cat's health, behaviour, and veterinary history.

Minimum Stay Period

There is a minimum stay period of three days. During peak Easter, Christmas and New Year, the minimum stay period is five days. 

Vaccinations & Health Requirements

* All cats must be fully vaccinated and we ask you provide a copy of your vaccination record at the time of booking. We require the physical vaccination card to arrive with the cat, which will remain at the cattery for the duration of the stay.

* Cats must be free from infectious or contagious diseases. We reserve the right to refuse admission to any cat showing signs of illness.

* Microchip - By law, all cats must be implanted with a microchip before 20 weeks of age. If you have not already done so, please ensure your cat has a microchip before any booking.

Authorisation for Veterinary Treatment

* I agree to notify my vet that I use Roseberry cattery, providing them with consent to speak with Roseberry regarding my cat, in the case of illness.

* I agree that in the case of illness, a veterinary surgeon (owners specified vet in the first instance) will be contacted and my cat’s illness investigated if required. I understand that any tests and treatment given will be at my own expense and due at the discretion of the vets.

* I agree that any veterinary treatment that takes place will be paid for by the cat owner

* I agree for the cattery to administer any subsequent prescribed treatments the vet advises.

* In the event of the cat owner and the emergency contact proxy being uncontactable, I give consent for euthanasia, should this be recommended on humane grounds by the veterinary surgeon. Every effort will be made to use the cat’s usual veterinary practice should your cat require veterinary treatment, however, where this is not possible, Newnham Court Veterinary practise will be used.

* I give consent that in the event of my cat needing to be taken to an isolation facility, due to presenting signs of an infectious disease, they will be taken to the cat’s allocated vet. If the allocated vet is unable to take the cat they will be taken to Newnham Court Veterinary practise.

* I consent that if needed, my details can be passed to Newnham Court Veterinary practise, including; name, number, address and my cat’s veterinary history/notes.

Flea & Worm Control

* Cats must be treated for fleas and parasites before arrival.

* If fleas or parasites are discovered during boarding, treatment may be administered at the owner's expense.

Boarding Charges & Accommodation

* Charges are calculated per cat per day unless otherwise stated

* The day of arrival and day of departure are both chargeable.

* Payment must be made in advance, or on arrival to the cattery.

* In the case of more than one cat from a household, I confirm my wish for Roseberry Cattery to house my cats together during their stay. I confirm the cats: normally live in the same house, are accustomed to sharing space, food areas and sleeping areas and are not known to show aggression towards each other

* I understand that Roseberry Cattery reserves the right to separate the cats if signs of stress, aggression, illness or welfare concerns arise. Separate accommodation may incur additional charges. Any decision regarding separation will be made in the best interests of the cats welfare and safety and every effort will be made to contact the owner or proxy in this situation.

* I consent to my cat having disinfected cat toys, scratch towers and beds placed in their suites

* Any items left at the cattery such as cat carriers, bedding or toys will be disposed of within two weeks of the cat’s stay. We will contact you to advise you of any left items.

* Cats must be delivered / available for collection in suitable SECURE carriers. We are not responsible for any cat which escapes from its carrier during transportation.

Cancellations

* Cancellations within 14 days of arrival date will result in loss of deposit.

* Cancellations up to 14 days of the arrival date can have the deposittransferred to another booking date, subject to availability.

* Cancellations made more than 28 days before arrival can receive a full refund of deposit.

* No refunds are given for early collection.

Collection of Cats

* Cats must be collected at the pre-arranged time

* An additional charge of £20 may apply for late collections.

* Failure to Collect - In the event that you fail to collect your cat and are uncontactable, your emergency contact will be called and asked to collect your cat on your behalf. If nobody is reachable, you will be required to pay additional charges for each extra day, plus a further 20% on top, for the extra days.

If Roseberry Cattery is unable to house your cat for the additional period your cat will be taken and held at your personal vet. Any fees charged by the vet will be payable by the cat owner.

Liability

* Whilst every care will be taken, cats are boarded entirely at the owner's risk.

* The cattery shall not be liable for illness, injury, loss, or death except where caused by proven negligence.

* The owner remains responsible for any damage caused by their cat.

Personal Data

* Personal information will be used solely for managing bookings, animal welfare and legal obligations. Information will be handled in accordance with applicable data protection laws.

Social Media

* I give my consent for pictures of my cat(s), including their name(s), to be shown on Roseberry social media sites

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AGREEMENT

By making a booking, the owner confirms that they have read, understood, and agree to these Terms & Conditions.

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Owner

Name: _____________________________________

Cat

Name(s): _____________________________________

Signature: _____________________________________

Date: __________________

MBCAL/083/26